Purpose-Limited Collection
Lunatogel collects identity, payment, Account, and technical information only where needed for gaming services, security, KYC, or legal compliance.
Data Protection & Privacy
Privacy Policy
Lunatogel is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains exactly what information we collect, how we use it, with whom we share it, and the rights available to you as a registered player.
Last updated: 1 January 2026 | Applies to all lunatogel accounts and services
1. Introduction
This Privacy Policy ("Policy") is issued by lunatogel ("lunatogel", "we", "us", "our"), the operator of the online gaming platform accessible at lunatogel.buzz. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by lunatogel.
Lunatogel recognises that the protection of personal data is a fundamental obligation. We process personal information only to the extent necessary to operate our gaming services, meet legal and regulatory requirements, prevent financial crime, and deliver a secure experience to our players across Malaysia and other served regions.
By registering an account on lunatogel, depositing funds, or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please discontinue use of the platform immediately.
This Policy should be read alongside the lunatogel Terms & Conditions, which govern the use of our gaming services. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.
3. Data Controller
Lunatogel acts as the data controller for Personal Data collected directly through the platform. This means lunatogel determines why and how that information is processed, subject to applicable privacy, anti-money-laundering, online gaming, and record-keeping obligations.
Some approved Service Providers act as data processors under written contractual arrangements. These providers may process information only for specified purposes and must apply appropriate confidentiality and security controls. Where an independent payment provider or financial institution determines its own processing purposes, it may act as a separate data controller under its applicable privacy terms.
Questions about the operation of this Policy may be sent to the lunatogel privacy team at [email protected]. This email address is displayed as plain text and is not a clickable link.
4. Data We Collect
Lunatogel collects information that you provide, information generated through your use of the platform, and information received from approved verification or payment partners. The categories collected depend on the services you use and the checks required for your Account.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity information | Full name, date of birth, nationality, MyKad or passport details, and verification images | Age checks, KYC, fraud prevention, and regulatory compliance |
| Contact information | Email address, residential address, and phone number | Account notices, verification, support, and security alerts |
| Account information | Username, encrypted password records, preferences, limits, and account status | Account operation, authentication, and responsible gambling controls |
| Financial information | Transaction references, deposit and withdrawal history, bank or e-wallet ownership details | Payment processing, reconciliation, KYC, and financial crime prevention |
| Gaming information | Wagers, wins, losses, bonuses, game history, sports selections, and session duration | Service delivery, dispute review, safer gambling, and platform analysis |
| Technical information | IP address, browser type, device identifiers, operating system, and access timestamps | Security, fraud detection, diagnostics, and service optimisation |
| Communication records | Live chat transcripts, support messages, complaint records, and survey responses | Customer support, quality assurance, and dispute management |
Payment information may relate to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, cards, or supported digital assets. Lunatogel does not intentionally retain a complete card security code after transaction authorisation.
We may also receive risk indicators from payment processors, identity verification providers, and fraud prevention services. Such indicators may identify inconsistencies between submitted documents, account details, device activity, and payment ownership.
Please provide only accurate information belonging to you. Do not upload another person's MyKad, bank statement, e-wallet record, or payment details. False or third-party information may lead to delayed withdrawals, Account restriction, or closure under the lunatogel Terms & Conditions.
5. Legal Basis for Processing
Lunatogel processes Personal Data only where an appropriate legal basis applies. Depending on the circumstances, processing may be necessary for one or more of the following reasons:
- Performance of a contract: to register and operate your Account, accept wagers, settle results, manage MYR balances, process payments, and provide support.
- Legal or regulatory obligations: to verify identity and age, retain transaction records, prevent money laundering, respond to lawful requests, and meet licensing requirements.
- Legitimate interests: to secure the platform, investigate fraud, improve reliability, resolve disputes, understand service performance, and protect lunatogel and its players.
- Consent: where consent is required for optional communications, certain cookies, or another specified activity. Consent may be withdrawn without affecting earlier lawful processing.
- Protection of vital interests: in limited circumstances where processing may be necessary to protect a person's health, safety, or welfare.
Where lunatogel relies on legitimate interests, we consider whether the proposed processing is necessary, proportionate, and reasonably expected. We also balance our interests against the rights and interests of affected players.
6. How We Use Your Data
Lunatogel uses Personal Data for defined operational, compliance, security, and player protection purposes. We do not use information in a manner that is materially incompatible with the purposes described in this Policy unless permitted or required by law.
- Creating, verifying, administering, and securing your lunatogel Account.
- Confirming that players are aged 21 or above and completing KYC checks.
- Processing deposits, withdrawals, refunds, bonus adjustments, and transaction enquiries.
- Recording sports bets, live casino activity, slot sessions, poker activity, bingo participation, and lottery-style entries.
- Detecting multiple accounts, unusual payment activity, collusion, bonus abuse, account takeover, and other prohibited conduct.
- Applying deposit limits, cooling-off periods, self-exclusion requests, session reminders, and other responsible gambling controls.
- Responding to support requests, complaints, privacy enquiries, and transaction disputes.
- Maintaining platform availability, diagnosing technical issues, and improving mobile performance for users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere.
- Preparing aggregated statistics about game preferences, EPL or Liga Super Malaysia markets, payment performance, and service usage.
- Sending essential security, verification, policy, payment, and Account communications.
Optional promotional communications may be managed separately from essential service notices. Withdrawing from marketing does not prevent lunatogel from sending necessary messages about Account security, KYC, transactions, responsible gambling restrictions, or changes to legal terms.
7. Sharing Your Data
Lunatogel does not sell Personal Data. Information may be disclosed only where reasonably necessary for service delivery, security, legal compliance, or the protection of legitimate rights. Recipients may include:
- Payment providers and financial institutions that process DuitNow, FPX, e-wallet, card, bank transfer, or supported digital asset transactions.
- Identity and age verification providers that assess KYC documents and confirm the authenticity of submitted information.
- Game and sports service providers where limited identifiers or technical information are required to deliver games, settle wagers, or investigate disputed results.
- Cloud, security, communications, and support providers that maintain the lunatogel platform under confidentiality and data protection requirements.
- Professional advisers, auditors, insurers, and compliance consultants where access is necessary for legitimate business or legal purposes.
- Regulators, law enforcement bodies, courts, or other competent authorities where disclosure is required by law, a valid order, licensing conditions, or financial crime obligations.
- A successor organisation in connection with a legitimate merger, restructuring, financing, or transfer of business assets, subject to appropriate safeguards.
Lunatogel requires Service Providers to use information only for authorised purposes, implement suitable safeguards, and retain Personal Data no longer than necessary for their assigned functions.
8. Cookies & Tracking Technologies
The lunatogel platform may use cookies, local storage, session identifiers, and similar technologies. These tools support authentication, security, language preferences, navigation, performance analysis, and fraud prevention.
- Strictly necessary technologies support login sessions, Account security, payment flows, and essential platform functions.
- Preference technologies remember settings such as display choices and previously selected categories.
- Performance technologies help lunatogel identify slow pages, browser errors, and common navigation paths.
- Security technologies identify suspicious devices, repeated failed login attempts, and unusual Account access.
You may configure your browser to reject or delete certain cookies. However, blocking strictly necessary technologies may prevent login, payment processing, game access, or other essential functions from operating correctly.
Lunatogel does not use cookie information to guarantee gaming outcomes or alter the mathematical rules of a game for an individual player. Game results remain subject to the applicable provider rules and technical systems.
9. Data Retention
Lunatogel retains Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Policy and satisfy contractual, licensing, tax, accounting, fraud prevention, dispute, and anti-money-laundering obligations.
Retention periods vary according to the type of information and the circumstances of an Account. Identity, KYC, transaction, wagering, and responsible gambling records may need to remain available after Account closure. Support correspondence and complaint records may also be retained where required to establish facts, respond to claims, or demonstrate compliance.
When information is no longer required, lunatogel will delete it, anonymise it, or place it beyond operational use in accordance with applicable requirements. Anonymised statistical information that can no longer identify a player may be retained for analysis and service planning.
An Account closure request does not necessarily require immediate deletion of every record. Lunatogel may retain information where continued storage is required for legal compliance, self-exclusion enforcement, fraud prevention, or the resolution of an existing dispute.
10. Data Security
Lunatogel applies administrative, organisational, and technical controls intended to protect Personal Data against unauthorised access, alteration, disclosure, accidental loss, and unlawful destruction. Measures may include encrypted communications, access restrictions, account monitoring, logging, staff confidentiality duties, secure backups, and periodic security reviews.
Access to Personal Data is limited according to role and operational need. Service Providers are assessed before appointment and are expected to maintain protections appropriate to the sensitivity of the information they process.
No internet service can guarantee absolute security. Players also have an important role in protecting their Accounts. You should use a unique password, keep login details confidential, sign out on shared devices, and contact lunatogel promptly if you notice an unfamiliar login or transaction.
Lunatogel support representatives will not ask you to disclose your complete password. Never share verification codes or Account access details with another person. Any suspected compromise should be reported immediately through 24/7 live chat or at [email protected].
If a Personal Data breach creates a material risk to affected individuals, lunatogel will investigate, contain the incident, document its response, and issue notifications where required by applicable law or regulatory obligations.
11. Your Privacy Rights
Subject to applicable law, verification of identity, and relevant exemptions, you may have rights concerning the Personal Data held by lunatogel. The availability and scope of each right depend on your jurisdiction and the legal basis for processing.
Right of Access
Request confirmation of processing and a copy of eligible Personal Data.
Right to Correction
Ask lunatogel to correct inaccurate or incomplete Account information.
Right to Deletion
Request deletion where retention is no longer required or legally justified.
Right to Restriction
Request limited processing while accuracy or lawful use is reviewed.
Right to Portability
Request eligible information in a commonly used electronic format.
Right to Object
Object to certain processing based on legitimate interests or marketing.
To exercise an available right, submit your request through 24/7 live chat or send it to [email protected]. Lunatogel may request information needed to confirm your identity and protect the Account from unauthorised disclosure.
We aim to respond within a reasonable period. A request may be limited or refused where it is manifestly unfounded, excessive, conflicts with another person's rights, or would prevent lunatogel from satisfying legal, anti-money-laundering, fraud prevention, self-exclusion, or dispute obligations. Where permitted, the reason for a refusal will be explained.
12. International Data Transfers
Lunatogel operates in an international online gaming environment. Personal Data may therefore be processed in countries outside Malaysia or outside the country from which a player accesses the platform. Privacy laws in those countries may differ from local standards.
Where lunatogel transfers information internationally, we seek to apply appropriate contractual, technical, and organisational safeguards. These may include data protection clauses, access controls, encryption, transfer assessments, and restrictions on onward disclosure.
International processing may be required when game systems, verification providers, cloud infrastructure, payment partners, or support services operate from different jurisdictions. Lunatogel limits such transfers to information reasonably necessary for the relevant purpose.
13. Minors & Age Policy
The lunatogel platform is intended exclusively for adults aged 21 and above. We do not knowingly permit minors or persons below this minimum age to register, deposit, place wagers, or use gaming services.
Age verification may involve identity documents, database checks, payment ownership checks, or additional information. If lunatogel discovers that an Account holder is below 21, the Account may be suspended or closed immediately. Applicable transactions and balances will be handled in accordance with legal and contractual requirements.
A parent or guardian who reasonably believes that a person below 21 has supplied Personal Data to lunatogel should contact [email protected]. Sufficient information should be provided to identify the relevant Account without unnecessarily disclosing additional sensitive data.
For players aged 21 and above only. Adults should keep Account credentials and payment methods away from children and should not leave an authenticated gaming session unattended on a shared device.
14. Policy Amendments
Lunatogel may revise this Privacy Policy to reflect changes in services, technology, security practices, legal obligations, or regulatory expectations. The updated version will be published on this page with a revised effective date.
Where a change materially affects how Personal Data is processed, lunatogel may provide an additional notice through the platform or the contact information associated with your Account. Continued use of the platform after an updated Policy becomes effective acknowledges receipt of the revised notice, but does not replace consent where fresh consent is legally required.
Players should review this Privacy Policy periodically to remain informed about current data practices.
15. Contact Us
If you have a question, complaint, or request concerning this Privacy Policy or the processing of your Personal Data, contact the lunatogel support and privacy team using the details below:
- Email: [email protected]
- Live Chat: Available 24/7 through the lunatogel platform.
- Request Details: Include your Account username, the nature of your request, and enough information for us to verify your identity safely.
Please do not include your complete password, card security code, or unnecessary identity documents in an initial enquiry. Lunatogel will explain any secure verification steps required to process your request.
Lunatogel will investigate privacy complaints fairly and in good faith. If an issue cannot be resolved directly, you may have the right to raise the matter with a competent data protection authority, subject to the laws applicable in your jurisdiction.
Privacy at a Glance
How lunatogel Protects Your Data
These highlights summarise important privacy practices. Please read the complete Policy above for the formal terms that apply to your information.
Security Controls
Encrypted communications, access restrictions, monitoring, and confidentiality requirements help protect Personal Data from unauthorised use.
Careful Payment Handling
Transaction data for DuitNow, FPX, Malaysian banks, and supported e-wallets is processed for payment, verification, and fraud prevention purposes.
No Sale of Personal Data
Lunatogel does not sell Personal Data. Approved disclosures are limited to service delivery, security, legal compliance, and legitimate rights.
Player Privacy Rights
Depending on applicable law, players may request access, correction, deletion, restriction, portability, or review of eligible information.
Strictly for Adults 21+
Lunatogel does not knowingly provide gaming services to anyone below 21 and uses age verification measures during Account checks.
Clear Choices, Safer Play
Explore lunatogel with Confidence
Visit the homepage to explore lunatogel services, review the Terms & Conditions before using an Account, or learn about safer gambling controls. Access is for Malaysian players aged 21 and above only.